SHIPPING & RETURNS
We strive to offer the lowest shipping rates and quickest shipping. Please allow 1-2 business days for processing of your online order. Once your order is shipped, tracking information (if available) will be emailed to the email address you provided us at checkout.
We are in the store during our posted hours. Reach out to us via the About Us page if you have any questions about your shipping before you order.
INTERNATIONAL ORDERS - Our standard shipping methods for International Orders is Parcel Post International and First Class International depending on size.
VERY IMPORTANT - We have no control over how long it takes your items to clear customs and get delivered in your country. As you will be able to see by the tracking number we provide to you that we quickly shipped your order as promised, but unfortunately that is all we can do on our end. It normally takes 14 to 21 days for your package to arrive with these services, but can take longer if it is held up in Customs. If you would like a different shipping option, please contact us before paying for you items so we can adjust your total accordingly. Also, we do not adjust the declared value so please don't ask.
We want you to be completely happy with your purchases. So we do everything we can to assure you get the exact merchandise you order, delivered on time and at a Great Price. If for any reason you are not satisfied with your order, we will be happy to accept returns within 7 days under the following guidelines
Returned merchandise must be in unused condition and in its original packaging!
When packing your order for return, please be sure all the original packing material and instruction papers and/or manuals are included. We will be unable to process your return if parts are missing, or if items are not packed properly to avoid damage to products and their boxes and/or packages. The contents must be returned in the original plastic covers and arranged in a manner that will not damage the contents or packaging.
Please contact us for a return authorization number before returning anything! Freight charges will not be refunded and the customer is responsible for item until it arrives safely back to our shop so shipping insurance is a great idea.
Returns sent COD will not be accepted.
Scale Speed reserves the right to charge a 20% restocking fee on any merchandise returned for credit.
Refused or returned shipments in which Scale Speed incurs additional shipping fees will be assessed on the return credit.